Privacy Policy

Last updated: October 26, 2026

This Privacy Policy explains how Tringly (“Tringly”, “we”, “us”) handles information when a business uses our AI voice agent platform to answer calls, take orders, and manage bookings, and when that business's own customers interact with our AI agent over phone or WhatsApp.

1. Information We Collect

• Business account information — name, phone number, email, and business details provided when you sign up.
• Call data— audio recordings, transcripts, and metadata (timestamps, duration, phone numbers) for calls handled by Tringly on behalf of a business, including calls from that business's own customers.
• Knowledge base content — menus, FAQs, pricing, and policies a business uploads so the AI agent can answer accurately.
• Integration data— order and availability information exchanged with a business's connected POS, reservation, or CRM systems.
• Usage data — how the dashboard is used, for support and product improvement.

2. How We Use Information

We use this information to operate and improve the voice agent, place orders and bookings into a business's own systems, provide the analytics dashboard, handle billing and support, and maintain the security and reliability of the service.

3. Call Recording

Tringly records and processes calls in order to provide the service — this is how the AI agent understands requests and produces transcripts for the business dashboard. Businesses using Tringly are responsible for complying with applicable telecom and consent requirements for call recording in their own jurisdiction.

4. Sharing of Information

We share information with service providers that help us operate Tringly — such as cloud hosting, speech and language model providers, and communication platforms including the WhatsApp Business Platform — and with a business's own connected systems, at that business's direction. We do not sell personal data.

5. Data Security

We use reasonable technical and organizational measures, including encryption in transit, to protect the information we process. No system is completely secure, and we continue to improve our safeguards as the platform grows.

6. Data Retention

We retain call data and related records for as long as necessary to provide the service, support the business using Tringly, and meet legal or accounting obligations. A business can request deletion of its data by contacting us.

7. Your Rights

Depending on applicable law, including India's Digital Personal Data Protection Act, you may have rights to access, correct, or request deletion of your personal data. To exercise these rights, contact us at hello@tringly.ai.

8. Children's Privacy

Tringly is a business tool and is not directed at children. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by updating the date at the top of this page.

10. Contact

Questions about this policy can be sent to hello@tringly.ai.